Hello, how can we help?
Support Desk and Ticket Reply Times
We reply to tickets Monday-Friday and generally respond within 24 hours or less.
We do not send emails!
Save your EMAIL ADDRESS and TICKET ID to view your ticket.
Duplicate Tickets. Submit only 1.
Duplicate tickets created same day/time will be deleted. Save your Email & Ticket ID to view your ticket. We do not send emails.
Quick FAQs - READ THIS FIRST BEFORE YOU SEND TICKETS!!!!!!
Tracking numbers and statuses are on your accounts. While we may have issues from time to time, if your tracking number is not on your account it's not here either. All statuses are on your account - we will simply tell you to check your account for your order status because there is no information we keep track of beyond what is given to you.
Statuses go from Payment Pending > Paid/Payment Received > In Progress/RTPCompleted > Shipped.
Currently processing is 1-3 weeks turnaround or less. We are caught up,
Scanning is dependent on scanner/ID. While we try our best efforts to assure that your IDs scan, these are fake IDs and not all states may work with all scanners. We pass the main scanners that bars use like BCS and SHOW ME ID. APP.
Most tracking is USPS. Some are not (either DHL or FedEx). Only the string of numbers is a tracking number: everything else like special characters or headers starting with 1: are for formatting. Please use this to track your tracking number it will auto detect the courier. https://www.17track.net/en
We can NOT reset passwords. If you have a order number/email we can check your status for paid orders, however for unpaid orders we recommend creating a new account and redoing the order entirely.
If a order is "In Progress" it cannot be edited with the possible exception of the shipping address, however shipping address changes are not guaranteed.
We cannot issue refunds but we can always issue replacements if it is on our end. If you mess up your ID or it has wrong information we will reprint it for free but you must pay the shipping cost of $25.
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